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FAQ

 

Our White Marble Source team is available to answer your questions Monday - Friday 8:00 a.m. to 5:00 p.m. You may reach us by phone or email and be certain to receive an answer within the day. Feel free to refer below for frequently asked questions.

01

How do I place an order?



You may send your purchase order via fax or email and expect a sales order confirmation within that day. We kindly ask that you review your sales orders, sign them, and return them to us to avoid any confusion.

02

How soon will I receive my order and what is the cost of delivery?



Deliveries range between 1-4 business days. Payments are accepted by credit card (for orders less than $500) or check. A one time credit card authorization form must be filled out for each order unless a standing credit card form is filled out to keep on file at the customer's request. Per delivery charges for deliveries made by White Marble Source are fixed. UPS freight charges & transit times are quoted from UPS.com. Customers may provide their own valid UPS account on their PO to be billed third party (this does not include packaging charges).

03

Can I work in terms?



All new accounts may be eligible for Net 30 day terms. Proper submission of a credit application and a minimum of three C.O.D. orders are required. 

04

Can I return an order and receive a refund?

Materials that are unused and in original packaging are accepted for a return within one month of the date of purchase. All products approved for return will be charged a 25% restocking fee. The remainder will be applied as store credit.

9 Audrey Pl Fairfield, NJ 07004         T: (201) 355-2255       F: (201) 282-4327        info@whitemarblesource.com

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